Guest Experience Team Member

    To work within the Guest experience team, you will be responsible for replying to post stay reviews on Trip Advisor, Google Reviews, Qualtrics complaints and feedback, providing informative and accurate advice and guidance for guests.   

    Key Responsibilities

    • To create rewarding relationships with our guests by providing an individual, tailor made experience, ensuring you meet the Warner standard and our guests' expectation
    • To deliver a quality Warner experience in line with the Warner Brand Standards and guidelines
    • Confidently deals with guest concerns with the ability to resolve problems, showing empathy and understanding
    • Professional delivery of guest correspondence using the counsellor sales approach
    • Demonstrates and role models a commitment to delivering a superior guest experience in everything that you do
    • Investigate, resolve and respond to complaints and reviews within agreed SLA.

    What we are looking for: 

    • Understanding of different communication styles along with your own with ability to be able to communicate at all levels
    • Appreciate and understand Warner’s way of working, Warner’s Strategy and the Bourne Leisure Mission Statement
    • Demonstrates ability to be a team player
    • Willingness to challenge if standards aren’t up to those, we accept
    • Good listening skills, understanding our guest’s requirements
    • Previous experience within guest relations

    The Benefits of working with us:

    ?Free use of many of the Park facilities and discounts off our food and retail outlets.
    ?Discounted Bourne Leisure holidays for you, your family and friends.
    ?Reward and recognition schemes including long service and team member of the month.
    ?Externally recognised qualifications to give you the opportunity to develop and  progress.

    Unwavering focus on cleanliness and our reassurance to you
    The safety of our team has always been our number one priority and now more than ever, we will raise our standards and expectations even higher. We have been working tirelessly since the start of the Coronavirus pandemic to find ways of being able to re-open our business by adapting how we operate, ensuring we continue to give our guests a great time with memories that last a lifetime, in a world of social distancing and an unwavering focus on cleanliness.

    We have created a six-part plan, designed to ensure we create an environment where our team feel safe working and our owners and holiday makers can relax and enjoy their freedom by the coast break.  Our team plans focus on additional training, health & well-being, hygiene, PPE and break-out areas.  Team well-being is a critical area we have focussed on, ensuring our teams are working in a Safe Haven.

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    Haggerston Castle Holiday Park
    Beal, Near Berwick-upon-Tweed, Northumberland TD15 2PA GBR
    Employment Status
    Employment Type
    Effective Date
    9 August 2020
    Expiration Date
    24 August 2020



    Bourne Leisure Head Office


    1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR



    Employment Status


    Employment Type


    Effective Date

    30 November -0001

    Expiration Date

    30 November -0001

    Coronavirus Guidance

    At this difficult time, we are focused on looking after our team and guests, but we hope to return to normality soon.
    If you have applied for a vacancy recently we will be in touch as soon as we have an update for you.
    In the meantime why not follow our Bourne Leisure Ltd LinkedIn page and our Facebook careers pages – Bourne Careers, Haven Careers, Butlins Careers and Warner Leisure Hotels Careers.
    Best Wishes
    Bourne Resourcing Team